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The Importance of Communication

By: | September 4th, 2018

One of the things I have learned is that communication is the key to having a good working relationship with patients who have trusted me with their dental care.

I endeavour to listen to each patient’s concerns and provide the information necessary for them to make an informed decision. I am fortunate to have many wonderful relationships with my patients.

Unfortunately, as in any relationship, there are times when there is a communication breakdown.

I recently discovered that I had two negative reviews online. The remarks saddened me as I did not get a chance to reach out to those patients and address their concerns. Could they have been afraid to approach me? I’ll never know.

What I do know is that I will continue to be mindful that each patient’s experience involves much more than just their dental needs, and I will continue to value the relationships I currently have with all of those who have chosen my practice.

Dear Valued Patients,

The Royal College of Dental Surgeons, the body that regulates dentistry in Ontario, has recommended that all non-essential and elective dental services be suspended immediately. This is in response to COVID-19 pandemic and the need for social distancing.

The health and well- being of our patients, staff and the community is of the highest priority, and therefore I shall be closing our office effective March 16.

I apologize for any inconvenience this may cause any of you, and trust that you understand and support this measure. If you have a dental emergency please contact me at 613-255-7988 or via email at dentist@drchristineng.com.

I will endeavour to take care of you as quickly and effectively as possible.

We will continue to monitor this situation as it evolves, and as soon as things stabilize, we shall be contacting you to reschedule your dental appointment at the first mutually convenient time.

Stay safe and well.

Christine Ng
D.D.S