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The Importance of Communication

By: | September 4th, 2018

One of the things I have learned is that communication is the key to having a good working relationship with patients who have trusted me with their dental care.

I endeavour to listen to each patient’s concerns and provide the information necessary for them to make an informed decision. I am fortunate to have many wonderful relationships with my patients.

Unfortunately, as in any relationship, there are times when there is a communication breakdown.

I recently discovered that I had two negative reviews online. The remarks saddened me as I did not get a chance to reach out to those patients and address their concerns. Could they have been afraid to approach me? I’ll never know.

What I do know is that I will continue to be mindful that each patient’s experience involves much more than just their dental needs, and I will continue to value the relationships I currently have with all of those who have chosen my practice.