Get our Latest News

The Importance of Communication

By: Dr. Ng | September 4th, 2018

One of the things I have learned is that communication is the key to having a good working relationship with patients who have trusted me with their dental care.

I endeavour to listen to each patient’s concerns and provide the information necessary for them to make an informed decision. I am fortunate to have many wonderful relationships with my patients.

Unfortunately, as in any relationship, there are times when there is a communication breakdown.

I recently discovered that I had two negative reviews online. The remarks saddened me as I did not get a chance to reach out to those patients and address their concerns. Could they have been afraid to approach me? I’ll never know.

What I do know is that I will continue to be mindful that each patient’s experience involves much more than just their dental needs, and I will continue to value the relationships I currently have with all of those who have chosen my practice.

Dr. NG

Dr. Ng builds strong relationships with her patients. Together, with her team, she ensures her patients receive the best care.