The Importance of Communication
By: Dr. Ng | September 4th, 2018
One of the things I have learned is that communication is the key to having a good working relationship with patients who have trusted me with their dental care.
I endeavour to listen to each patient’s concerns and provide the information necessary for them to make an informed decision. I am fortunate to have many wonderful relationships with my patients.
Unfortunately, as in any relationship, there are times when there is a communication breakdown.
I recently discovered that I had two negative reviews online. The remarks saddened me as I did not get a chance to reach out to those patients and address their concerns. Could they have been afraid to approach me? I’ll never know.
What I do know is that I will continue to be mindful that each patient’s experience involves much more than just their dental needs, and I will continue to value the relationships I currently have with all of those who have chosen my practice.